10-04-2021

Casino Beverage Server Duties



BEVERAGE SERVER

Exemplify excellent guest service and extensive food and beverage knowledge. Essential Duties and Responsibilities include the following. Other duties may be assigned. Take food and beverage orders from guests. Server must be able to describe Chef’s special, featured wines/spirits, promotions, and thoroughly answer menu questions with confidence.

  • Alternate job titles: Banquet Captain Banquet Servers Supervisor Lead Banquet Server - Casino: Oversees banquet servers. Serves food and beverages to banquet guests. May take food and beverage orders when there are not enough servers present. Ensures guest satisfaction. May require a high school diploma or its. View job details.
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SUMMARY:

Responsible for providing Beverage service to all Casino customers in an efficient, courteous and professional manner displaying a high standard of Customer services.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Responsible for prompt, efficient and courteous beverage service to customers in accordance with company policies, procedures and standards.
  • Performs necessary tasks to service customers, i.e.; taking and filling all beverage orders and assisting in maintaining customers gaming area in a clean and neat manner.
  • Monitors customer needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
  • Performs Bartenders, Supervisors, and pertinent casino employees in producing a smoothly and efficiently run operation.
  • Responsible for maintaining a consistent and regular attendance record.
  • Maintains assigned area for cleanliness.
  • Assists other beverage personnel with maintenance (side work, opening/closing duties) as necessary.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

Casino Beverage Server Duties

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Casino Beverage Server Duties And Responsibilities

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ceramic Beverage Server

The noise level in the work environment can be moderate. When on the casino floor, the noise level increases to loud.

BASIC FUNCTION(the primary purpose of this position):
The primary function of the Casino Beverage Server is to provide beverage service to casino patrons. The servers will routinely and continuously canvass the casino and solicit drink orders. The server will service the areas of slots, poker, 21 and other casino gaming departments as assigned.

Casino Beverage Server Duties


PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
• The Casino Beverage Server will utilize a tray as provided to carry and serve beverages.
• It is the responsibility of each server to ensure those adequate levels of beverage inventory and related materials are stocked on hand. The server will restock in preparation for the oncoming shift and maintain safe and sanitary conditions on the beverage tray.
• Greet guests in a professional manner.
• Maintain alcohol awareness at all times and communicate this with the bartender.
• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• Other duties as assigned.
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
• The Casino Beverage Server must be 21 years of age in order to serve beverages in the casino to class III customers
• The Casino Beverage Server must posses excellent customer service skills, be team oriented and self-motivated.
• Organizational skills on a personal level and the ability to work in a fast paced environment are necessary.
• The Casino Beverage Server must speak and understand English.
• Must have ability to obtain valid OLCC and food handler permit
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.